Patient Resources

Customer Service

Patient Relations/Advocate

Patient advocates advise and help you with medical and dental benefit concerns within this facility.

Beneficiary Counseling and Assistance Coordinator (BCAC)

BCACs educate and help you with TRICARE-related inquiries.

Debt Collection Assistance Officer (DCAO)

DCAOs help with resolving debt collections due to unpaid TRICARE claims. The debt must be in collections or listed on your credit report.

Interactive Customer Evaluation (ICE)

ICE is a web-based tool that collects your feedback on services at this facility.

Contact Us

Phone

Patient Relations/Advocate
334-953-7529
BCAC/DCAO
334-953-6509 or 334-953-2012

Hours

Patient Relations/Advocate
Monday-Friday
7:00 a.m. to 4:00 p.m.
BCAC/DCAO
Monday-Friday
7:00 a.m. to 4:00 p.m.

Location

Patient Relations/Advocate

Building 7, Suite 505

BCAC/DCAO

Building 7, Suite 504

Maxwell Air Force Base ICE Site

Don't forget to keep your family's information up-to-date in DEERS.