About Us

Contact Us

Location: 300 South Twining Street, Building 760, Maxwell Air Force Base, Alabama 36112-6219

Patient Advocate Location: Building 760, First Floor

Hours: Monday through Friday, 7 a.m. to 4 p.m.

Telephone: 334-953-7855

We provide information and assistance to beneficiaries with concerns, comments or suggestions.

Patients have the right to make recommendations, ask questions, or file grievances to the military treatment facility Patient Advocate. If concerns are not adequately resolved, patients have the right to contact The Joint Commission at 800-994-6610, or by submitting a concern or complaint online.

Customer Service

Patient Relations/Advocate
Phone Number: 334-953-7529
 
Beneficiary Counseling and Assistance Coordinator/Debt Collection Assistance Officer
Phone Number: 334-953-2012
 
Interactive Customer Evaluation (ICE)

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