The most recent appropriations for the Department of War expired at 11:59 p.m. EST on September 30, 2025. Military personnel will continue in a normal duty status without pay until such time as a continuing resolution or appropriations are passed by Congress and signed into law. Civilian personnel not engaged in excepted activities will be placed in a non-work, non-pay status.

If you have a scheduled appointment or other business at the MTF, please verify with your provider or applicable office within the MTF to ensure there are no changes in schedule. To learn how the lapse in appropriations affects your TRICARE benefit, visit www.tricare.mil/shutdown

About Us

Contact Us

Location: 300 South Twining Street, Building 760, Maxwell Air Force Base, Alabama 36112-6219

Patient Advocate Location: Building 760, First Floor

Hours: Monday through Friday, 7 a.m. to 4 p.m.

Telephone: 334-953-7855

We provide information and assistance to beneficiaries with concerns, comments or suggestions.

Patients have the right to make recommendations, ask questions, or file grievances to the military treatment facility Patient Advocate. If concerns are not adequately resolved, patients have the right to contact The Joint Commission at 800-994-6610, or by submitting a concern or complaint online.

Customer Service

Patient Relations/Advocate
Phone Number: 334-953-7529
 
Beneficiary Counseling and Assistance Coordinator/Debt Collection Assistance Officer
Phone Number: 334-953-2012
 
Interactive Customer Evaluation (ICE)

    Don’t forget to keep your family’s information up to date in DEERS!