Pharmacy
We fill new prescriptions and refills at no cost for covered medications for:
- Active duty service members
- Active duty family members
- Retirees and their family members
- Beneficiaries enrolled in TRICARE plans
- Select foreign force members and their families
Learn more about
eligibility for TRICARE pharmacy benefits.
Filling New Prescriptions
We fill prescriptions from both military and civilian providers.
Providers from Our Facility
Your provider may submit a prescription directly to the pharmacy during or after your appointment.
- If not too soon to fill and Tricare approves, we will automatically start all electronic prescriptions
- New prescriptions will be ready in 2 duty days but if needed sooner, please check in at the kiosk to let us know
Civilian Providers
If you have prescriptions from a TRICARE-authorized civilian provider:
- The provider can submit an electronic prescription to our pharmacy, or
- You can hand-carry a written prescription to our pharmacy. Note: This is the least preferred option.
To submit an electronic prescription:
Ask your provider to select the:
- Pharmacy name: DoD Maxwell EPhcy
- NPI number: 1255430302
If you hand-carry a written prescription:
Check in at the kiosk. Follow on-screen prompts to check in.
Activating New Prescriptions
If not too soon to fill and TRICARE approves, we will automatically start processing all electronic prescriptions and they will be ready in 2 duty days.
If your prescription requires a Prior Authorization or additional TRICARE paperwork, we will keep your prescription on file until you receive an approval from TRICARE and contact us to get it started. You have 2 options for letting us know to get a previously too soon or Prior Authorization prescription started:
Option 1: Call the Pharmacy
- Call 334-953-6868 to activate your prescription.
Option 2: In Person
Go to the main pharmacy. Then, you’ll check in at the kiosk.
- Follow on-screen prompts to check in.
Requesting Prescription Refills
We have
three ways to refill your prescriptions:
Option 1: By Phone
- Call our pharmacy refill line at 334-212-5529 and follow the prompts.
- If enrolled in text message alerts, you’ll get a text notification when your refills are ready to pick up.
Option 2: Online
- Log in to the MHS GENESIS Patient Portal and select the Rx Refills tab.
- Select the medication(s) you want to refill.
- Follow the prompts to select where you want to pick it up.
- You’ll be given a date and time when your refill(s) will be ready to pick up.
Note: If you’re not a registered user, you’ll need to sign up first.
Option 3: In Person
Go to the main pharmacy and check in at the kiosk. Processing time is generally 3 duty days for refills.
Picking Up Your Prescriptions
You’ll need a valid uniformed services ID card to pick up a prescription. This includes children aged 16 and older. Prescriptions not picked up will be returned to stock after 10 business days. If you can’t pick up your prescription within this timeframe, please contact the pharmacy. If you’re picking up a prescription for another person, please bring that person’s valid uniformed services ID (or photocopy, digital picture).
Main Pharmacy
Go straight to the pick-up line in front of windows 5 and 6, no need to pull a ticket.
- If you are unable to stand for extended periods of time, please pull a Special Assistance ticket from the kiosk and take a seat. A staff member will assist you with prescription pick-up in the order the ticket is received.
Drug Take Back Program
Proper disposal of prescription drugs reduces the risk of unintentional poisoning, drug abuse, and environmental harm.
If you want to dispose of unwanted or unneeded drugs:
- Drop them in the secure bin located in the Main Pharmacy lobby
Several exclusions apply. This includes:
- syringes
- needles
- liquids greater than 4 ounces
Also, if a medication appears on the
FDA Flush List, it may be disposed by flushing.
Pharmacy FAQs
How do I know if my prescription is covered?
All military pharmacies follow the
TRICARE Formulary – a list of TRICARE-covered prescription drugs and supplies. The TRICARE Formulary lists:
- Which drugs are covered.
- Drug information and frequently asked questions.
- Cost details ($0 at a military pharmacy and out-of-pocket costs elsewhere).
- Medical necessity/prior-authorization requirements and link to forms.
- If a prior-authorization and/or medical necessity is required, your provider must submit the request to TRICARE before your prescription can be filled.
Can my network provider send controlled substances prescriptions electronically?
Yes! By regulations, all prescribers should send controlled substance prescriptions electronically.
Can I refill a prescription if the last fill was not at a military pharmacy?
Yes! Call our main pharmacy line and ask them to transfer the prescription FROM your current pharmacy. It’s helpful to have the prescription bottle available to give us the pharmacy name, phone number, prescription number, and medication name and dates.
Can I pick up medications for another person?
Yes! Please bring a valid uniformed services ID (or photocopy, digital pictures) for all patients getting prescriptions. Please note: Children 10 years of age or older must have their own ID card. You will also need their Third-Party Insurance card.
What is the difference between a new, refill, and renewal prescription?
A new prescription is one a provider writes for a specific quantity and subsequent refills. It may require extra verification or prior authorization.
A refill is an additional supply of your medication that your doctor authorized as part of your original prescription. This pre-approval allows the pharmacy to dispense more of your medication without requiring a new prescription from your doctor. For example, take one tablet daily, quantity 90 with 4 refills. This means the patient can call the pharmacy every 90 days to have medication for a year without seeing their doctor for a new prescription every 90 days.
A renewal is for a medication you’ve already been prescribed but it has expired or run out of authorized refills.
What if I need a non-formulary or non-stocked medication?
If you’re prescribed a non-formulary medication, there are extra steps for your provider to complete. Non-formulary drugs are non-stocked medications at MTF pharmacies. For these drugs, expect a longer turnaround time for preparation and ordering, or you may have to use an alternative pharmacy option, such as a TRICARE retail network pharmacy or the TRICARE Pharmacy Home Delivery.
What do I do if my medication is out of stock?
I’m deploying. How can I fill my prescriptions?
Before deploying, MTF pharmacies can provide your initial deployment prescription in a quantity to support your deployment within legal requirements. You can fill prescriptions and get refills through the Deployment Prescription Program once in theatre if the location is not restricted by foreign postal law.