Attention TRICARE beneficiaries!  
You may experience busy signals when calling the military pharmacy prescription refill interactive voice response system – or prescription refill line – Jan. 26 to Feb. 5, 2026, as the system is updated.  
Each military pharmacy’s prescription refill line may be unavailable for about two hours. If you call the prescription refill line at this time, you will hear a busy signal. Please wait and call back to complete your refill later.  
You may still use the MHS GENESIS Patient Portal to refill your prescriptions.  
You may report issues to the DHA Global Service Center by calling 800-600-9332. 

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Capt. Ben Schmitt, a Physical Therapist with the 42nd Air Base Wing's Operational Support Team poses at Maxwell Air Force. Schmitt was embedded with the 42nd Security Forces Squadron when an Airman suffered a shoulder dislocation during training on his first day in July. Schmitt promptly addressed the injury, averting additional joint damage.

Nov. 13, 2023

Maxwell Air Force Base's Operational Support Team intervenes in training injury

MAXWELL AIR FORCE BASE, Ala. — Capt. Ben Schmitt, a physical therapist with the 42nd Air Base Wing's Operational Support Team, was embedded with the 42nd Security Forces Squadron when an Airman suffered a shoulder dislocation during training on his first day in July. Schmitt promptly addressed the injury, averting additional joint damage. His quick response allowed the Airman to continue with their planned permanent change of station two days later without complications

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