Attention TRICARE beneficiaries!  
You may experience busy signals when calling the military pharmacy prescription refill interactive voice response system – or prescription refill line – Jan. 26 to Feb. 5, 2026, as the system is updated.  
Each military pharmacy’s prescription refill line may be unavailable for about two hours. If you call the prescription refill line at this time, you will hear a busy signal. Please wait and call back to complete your refill later.  
You may still use the MHS GENESIS Patient Portal to refill your prescriptions.  
You may report issues to the DHA Global Service Center by calling 800-600-9332. 

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The 42nd Medical Group pharmacy is re-introducing the “Q-Flow” services kiosk for patients and beneficiaries picking up prescriptions at Maxwell Medical Treatment Facility.

Jan. 30, 2023

Q-flow kiosk expected to cut 42nd Medical Group wait times

MAXWELL AIR FORCE BASE, Ala. —  “Q-Flow is our solution, so patients don’t have to stand in long lines,” said Col. Paul Smith, commander, 42nd Healthcare Operations Squadron. “Beneficiaries can take a ticket and sit down until it is their turn to be called to the window for their prescription. We are trying to improve our customer experience at the medical group and believe this is one step toward achieving that goal.”

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